20 strategic objectives aligned to Increase ROI to 24%
% of ROI
EBITDA margin
Recurring revenue share
Cost per account
Cash cycle (days)
NPS
Annual churn
New enterprise accounts
On-time delivery
Net revenue retention
Lead time (days)
Automated tasks
FCR rate
First-pass yield
Sales cycle (days)
Certified staff
Attrition
Roles with successor
Engagement score
Teams migrated